Assessment Before Assumption
Specialist Assessment
No two rugs are the same — and no two cleanings should be either. Before a single drop of water touches your rug, we assess it properly. That assessment is the foundation of everything we do.
What We Look At
Construction, fibre content, dye stability, overall condition, soiling level, staining, contamination, fringe, backing and any potential risks are all examined before treatment begins.
Why Assessment Comes First
The right treatment depends entirely on what we find. Assessing first means we choose a method that suits your rug — not a generic process applied to every rug that comes through the door.
Honest Expectations
Assessment also lets us set realistic expectations. We'll tell you what's achievable before we start — not after.
Our Promise
100% Customer Satisfaction Guarantee
If you're not completely satisfied, we'll return and make it right at no additional cost. If you're still not happy, we'll refund your money. We can't be any fairer than that.