What Our Customers Say

"Brought in two Persian rugs I thought were beyond saving. The team handled them with such care and expertise — the colours came back beautifully. A completely different level of service."

"Our dog had an accident on a wool runner that I was sure would smell forever. After immersion washing and treatment you'd never know. Honest about what to expect and delivered on it."

"The inspection process alone gave me confidence. They explained the fibre, the risks and the recommended treatment before they started. My heirloom rug came back immaculate."

"We use Newcastle Rug Wash for our hotel lobby rugs on a scheduled program. Consistently excellent, minimal disruption, and the rugs always look presentation-ready for guests."

"A red wine spill on a light wool rug. They were upfront that complete removal wasn't guaranteed, but the result was remarkable. Professional from assessment to return."

"Free pickup and delivery made it effortless. The immersion wash brought a heavily soiled family rug back to life. This is a specialist operation, not a carpet cleaner."