Privacy Policy

Introduction

Newcastle Rug Wash is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our website, request a quote, or use our rug cleaning services.

By using our website or providing your information to us, you consent to the collection, use and disclosure of your personal information as described in this policy.

What information we collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website. The types of information we may collect include:

• Contact details: your name, phone number, email address and postal address.
• Service details: information about your rugs (size, type, material, condition), the problems you need addressed, and photos you upload through the quote wizard.
• Booking and job information: pickup and delivery address, preferred contact method, appointment times and job notes.
• Website usage data: pages visited, referring URLs, browser type, device information and approximate location, collected through analytics tools.
• Communications: records of your enquiries, phone calls, emails and messages to us.

How we collect information

We collect personal information when you:

• Complete the online quote wizard or a quick enquiry form.
• Call, email or message us directly.
• Book a service or arrange pickup and delivery.
• Interact with our website (cookies and analytics collect usage data automatically).

How we use your information

We use the information we collect to:

• Provide quotes and assess your rug cleaning or restoration needs.
• Schedule, carry out and complete your rug cleaning service.
• Communicate with you about your enquiry, booking or job.
• Process payments and maintain billing records.
• Improve our services, website and customer experience.
• Send you service-related updates, where you have agreed to receive them.

How we share your information

We do not sell, rent or trade your personal information. We may share your information only in the following limited circumstances:

• With service providers who help us operate our business (such as payment processors and analytics providers), who are bound by confidentiality and only use your information to provide their service to us.
• With our pickup and delivery partners, to the extent necessary to transport your rug.
• When required by law, court order, or to protect our rights, property or safety.

Data storage and security

We store your personal information securely and take reasonable steps to protect it from unauthorised access, alteration or disclosure. Information you submit through the website is stored within our secure application environment.

We retain personal information for as long as necessary to provide our services and meet our legal and operational obligations, after which it is deleted or de-identified.

Cookies and analytics

Our website uses cookies and similar technologies to understand how visitors use the site and to improve the user experience. Analytics tools may collect anonymous usage data such as pages visited and device type.

You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

Photos you upload

When you upload photos of your rugs through the quote wizard, we use them solely to assess your rug's condition and provide an accurate quote. Photos are stored privately and are not published or shared without your consent.

Your rights

To exercise any of these rights, please contact us using the details below.

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.
• Request correction of personal information that is inaccurate or incomplete.
• Request that we delete your personal information, subject to legal retention requirements.
• Opt out of receiving marketing or promotional communications at any time.

Links to third-party websites

Our website and footer contain links to other websites operated by our related family businesses and third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any website you visit.

Children's privacy

Our services are intended for individuals over 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.