Our People
The People Behind The Promise
When you hand over your rug to Newcastle Rug Wash, you are not getting a stranger. You are getting a trained, trusted member of a family that has spent over 35 years earning its place in this community.
02 4954 2600A Word From Us
We don't hire technicians. We build a team.
There is a difference between a business that employs people and a business that invests in them. We have always tried to be the second kind.
The people on this page are not a roster — they are the reason our customers sleep easier after a spill, feel proud when guests arrive, and trust us enough to hand over their heirlooms. We train them, back them, and stand behind every rug they care for.
So when you meet them, please know: they have been told to treat your rug the way they would treat their own. And at our place, that bar is set pretty high.
Our Standard
What You Can Expect From Every One Of Them
These four things are non-negotiable. It does not matter which team member handles your rug — they all answer to the same standard.
Trained, Not Just Hired
Every technician is certified and continuously trained — we do not let anyone near your rug we would not trust with our own.
Real People, Not Numbers
You will meet the same faces, learn their names, and build trust over time — that is how we have always worked.
Your Neighbours
We live here too. The streets we drive to collect your rug are the streets we drive home on.
Here When It Matters
Spills and emergencies do not wait for business hours. Neither do we — our team shows up when you need us most.
Leadership
The People Who Run It
The names behind the decisions — the people who set the standards and make sure the whole team lives up to them.
Tony Taylor
Managing Director
Alexx Taylor
Operations Manager
Luke Jackman
Sales, Marketing & Client Liaison Manager
Kelly Alexander
Office Administrator
Kia Dizon
Virtual Assistant / Business Support
In The Wash Plant
The People In The Field
These are the technicians who handle your rug — the ones who assess the fibre, explain your options, and get the job done right. Trained in immersion washing, stain treatment, pet urine removal, controlled drying and specialist rug restoration.
Adam
Senior Rug Technician & Wash Specialist
Chris
Rug Technician & Wash Specialist
Watson
Junior Support Technician
Our Promise
What Our Team Promises You
Not a policy document — a personal commitment from every person who handles your rug.
- We treat your rug like it belongs to our family
- We turn up when we say we will
- We explain what we are doing and why
- We respect your time, your home and your privacy
- We do the job safely or we do not do it at all
- We stand behind our work — every time
- We want you to call us again next time
Meet The Team In Person
Whether it is a routine clean or a rug emergency, our people are ready to help — and they will treat your rug like their own.